Refund and Cancellation Policy
At Mirai Logistics, we strive to provide the best service to our customers. This Refund and Cancellation Policy
outlines the conditions under which refunds and cancellations may be requested and processed.
1. Cancellation of Services
Customers may cancel their shipment requests under the following conditions:
Before Pickup: Cancellations can be made free of charge if requested before the
scheduled pickup time. Please contact our customer service at least one hour prior to the pickup to ensure a
successful cancellation.
After Pickup: Once a package has been picked up, cancellations cannot be processed.
However, you may request a refund if the package has not yet been dispatched.
2. Refunds
Refund requests may be considered under the following circumstances:
Service Cancellation:If a service is cancelled before pickup, a full refund will be
processed within 15 days after the cancellation request is received.
Delivery Failure:If we fail to deliver your shipment within the promised timeframe
and this is not due to circumstances beyond our control (e.g., weather conditions, strikes, etc.), you may
request a refund for the shipping charges. Refund requests must be submitted within 15 days of the missed
delivery date.
Damaged or Lost Shipments:In the event of a damaged or lost shipment, please report
the issue to our customer service within 15 days of the delivery attempt. We may require documentation and
evidence of the damage or loss. Eligible refunds will be processed in accordance with our liability terms.
3. Non-Refundable Services
Certain services may be non-refundable, including but not limited to:
Expedited or Special Services: Charges related to expedited shipping or special
handling that has already been performed.
Shipment of Prohibited Items: Any costs incurred for shipments containing prohibited
items as outlined in our Prohibited Items section.
4. Requesting a Refund or Cancellation
To request a cancellation or refund, please contact our customer service team through the
following methods:
Phone: 09238107126
Email:
contact@mirailogistics.com
Website: mirailogistics.com
Provide your order number, details of the shipment, and reason for the cancellation or
refund request. We will respond to your inquiry as soon as possible.
5. Changes to This Policy
We may update this Refund and Cancellation Policy periodically. Any changes will be
reflected on this page, and we encourage you to review this policy regularly for the most current information.
Feel free to customize the details, such as the number of days for processing requests and
the contact information!
